Infinity CCS Launches ‘Contact Centre in a Box’

Published 29th February 2008

Infinity CCS has launched a ‘contact centre in a box’: 15-seat contact centre software for £10k, which includes inbound and outbound call/contact management, desktop scripting, automated dialling and blended CTI, agent reporting and timesheeting, call recording and quality monitoring.

“Although Infinity has been established for a decade, serving some of the most demanding contact centre environments in Europe,” said Founder and Managing Director, Carl Adkins, Infinity CCS, “we are still perceived as a high-end solution for outsourcers. This ‘Contact Centre in a Box’ offer will make those industry ‘crown jewels’ available for all contact centres, regardless of budget pressures.”

The software, which is highly modular, was developed to meet the specific needs of contact centres, outsourcers and homeshorers, and takes the complexity out of contact centre software. It delivers elegant, simple to use screens integrated to any number of databases and information sources to help contact centre agents become more effective and to help the people running them to act on appropriate, up to date information.

Further customer information is available from (tel) +44 (0)121 410 5454, or online at http://www.infinityccs.com/Software.asp

Notes to editors:
Infinity CCS is a European software company providing proven, flexible and modular software solutions to Europe's contact centres since 1998.

Their Infinity software modules integrate disparate applications and present them to managers and agents in a single user-friendly interface, delivering an integrated contact centre environment (ICCE). Also referred to as a ‘Unified Desktop’ the combined offering supports the latest VoIP technologies and also allows for reuse of existing ACD’s and applications, including traditional CRM systems to improve performance, efficiency and ultimately, customer satisfaction.

Deployed in seven countries and used by thousands of agents in both fixed, offshore and homeshore operations, Infinity CCS boasts customers including Teleperformance, AIG, Carphone Warehouse and Simply Switch.