Alfred McAlpine – IT Services Provides An Outsourced Managed IT Service Desk For EasyJet

Published 13th December 2007

Alfred McAlpine – IT Services has secured a three year contract with easyJet, Europe’s leading low-fares airline, for the provision of an outsourced IT Service Desk facility. The Managed IT Service Desk provided by Alfred McAlpine – IT Services will support 5000+ easyJet employees based across 86 airports and 17 crew bases and office sites throughout the UK and Europe...

Alfred McAlpine – IT Services will be the single point of contact for easyJet staff for any IT related incident or service request they have. The Managed Service Desk will be available 24x7, 365 days a year to deliver the highest level of service response and user uptime through the provision of advanced levels of first contact resolution. Alfred McAlpine – IT Services appreciates the critical role IT plays in easyJet’s commercial operations and will focus its strengths and experience in maintaining excellent management of the customer service lifecycle of all incidents and queries.

This new contract further enhances Alfred McAlpine – IT Services’ existing relationship with easyJet and comes just eight months after it installed a new Local Area Network (LAN) and commenced a five year voice and data managed service across the airline’s corporate headquarters at Luton Airport (Hanger 89).

Bill Codd, IT Service Delivery Manager at easyJet, commented, “Alfred McAlpine – IT Services has a strong focus on customer satisfaction and I believe it will enhance the perception of IT throughout easyJet. The team has already proven that it can flexibly respond to changes in our demand for IT services and smoothly transition easyJet into our new headquarters.”

Noel McNulty, Managing Director at Alfred McAlpine – IT Services, said “With selective outsourcing an increasingly common business practise, Alfred McAlpine – IT Services is ideally placed to provide clients with the peace of mind that comes from knowing that key parts of their IT systems are supported by highly qualified and experienced service management professionals. easyJet’s decision to fully outsource its IT Service Desk to us is unequivocal testimony to this”.